Help

KinCare Support

Questions, problems or ideas? Send us a message and we will reply by email.

Typical reply 2–3 business days

Contact us

Tell us what happened and we will help. Please don’t include passwords or photos of prescriptions.

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Prefer email? Write to joynulabedin.dev@gmail.com.

Quick answers

Reminders are late or missing
  • Allow notifications for KinCare in your phone’s Settings.
  • On iPhone, check that a Focus or Do Not Disturb mode is not silencing KinCare.
  • On Android, allow background activity and alarms for KinCare and turn off battery restrictions for the app.
  • Open KinCare once after restarting your phone so reminders are scheduled again.
How do I invite or join a family?

Open the Family tab and tap Invite to show a QR code and an invite code. Your family member scans the code or types it in their app. The camera is only used to scan the QR code.

Prescription scanning looks wrong

KinCare reads prescription photos with AI and fills in details for you to review. Results can contain mistakes, so always check them against your prescription before saving and follow your doctor’s or pharmacist’s instructions.

I declined camera or microphone access

Open your phone’s Settings, choose KinCare, turn on Camera or Microphone, then return to the app.

How do I delete my account?

Use Settings in the app, or request removal on the account deletion page.